Privacy Policy

Last updated: February 1, 2026

1. Introduction

GenieConnect ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website genie-connect.com or engage our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable privacy laws in the European Union and United States.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms on our website
  • Subscribe to our newsletter
  • Request a quote or consultation
  • Communicate with us via email or phone
  • Enter into a contract for our services

This may include your name, email address, phone number, company name, job title, and project details.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website or source

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Deliver the services you have requested
  • Send administrative information, such as project updates
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the UK GDPR, we process your personal data based on:

  • Consent: When you opt-in to receive marketing communications
  • Contract: When processing is necessary to fulfill a contract with you
  • Legitimate Interests: When processing is necessary for our legitimate business interests
  • Legal Obligation: When we are required by law to process your data

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties who assist in operating our website and delivering services (e.g., hosting providers, email services)
  • Professional Advisors: Lawyers, accountants, and insurers when necessary
  • Legal Requirements: When required by law or to protect our rights

6. International Data Transfers

As we serve clients in the US and Europe, your data may be transferred internationally. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically:

  • Contact form submissions: 2 years
  • Client project data: 7 years (for legal and tax purposes)
  • Marketing preferences: Until you unsubscribe

8. Your Rights

Under data protection laws, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@genie-connect.com.

9. Cookies

Our website uses cookies and similar technologies. Essential cookies are necessary for the website to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings.

10. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact:

GenieConnect
Moorbridge Court, 29-31 Moorbridge Rd
Maidenhead, Berkshire, SL6 8LT
United Kingdom
Email: privacy@genie-connect.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.